FAQs – Seven Little Words
 
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You may find the F.A.Q (Frequently Asked Questions) here.

General

1. I have a question regarding your products or my orders. How do I contact your team?

You may send your enquiry to [email protected] or reach out to us via Instagram or Facebook.


Shipping & Delivery

1. What are the shipping or delivery charges?

Malaysia

Peninsular Malaysia - RM6.30

East Malaysia - RM15

Klang Valley - RM6

Note: Free shipping within Peninsular Malaysia if the total amount of orders are above RM150.

Your order will be shipped within 2 - 3 working days.

Singapore

We ship to the whole of Singapore. The delivery rate will be calculated upon checkout. 

Your order will be shipped within 2 - 3 working days.

2. What are your delivery locations? 

At the moment, we only ship to Malaysia and Singapore. We do not do worldwide shipping, although certain exemptions can be made. Do contact us directly if you'd like to ship outside of Malaysia and Singapore.

Payments 

1. What methods of payments do you accept?

We accept all forms of payment. After you have successfully placed an order, please note down your order number as the reference.

Alternatively, you can also bank transfer directly to our account: 

Bank Name: Maybank
Bank Account Name: NEXT Galaxy Media Sdn. Bhd. (1392259-M)
Bank Account No: 512307665178


Discounts & Promotions

1. How to use my discount code?

Only one discount code can be used per order and can only be used once. 

2. What are the discount codes I can use?

We offer various discount codes from time to time. Do check our website or social media accounts to see what kind of discount code you may use.


Returns & Exchanges

1. How long do I have to return my order? 

We offer 14 days free exchange if the size does not fit.


Refunds

1. Do you accept refunds? 

Unfortunately, we do not accept any refunds at the moment.

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